Know where it is. Know what happens next.

Public tracking shows safe status information only. Names, phone numbers, exact addresses, travel details, and private evidence are protected.

Public tracking opens with the pilot’s first documented handoff. Tracking begins when the first approved custody event is recorded, so there is nothing to look up yet. Pilot participants follow their request in the Delegate app, and recipients receive a private link — no account required.

When a request is being tracked, the page answers three questions and nothing more: what is happening, who has it, and what happens next. It is deliberately not a map. Delegate records documented handoffs, not live location.

What every status means

The same status means the same thing everywhere — in the app, in a notification, and here.

Status	What it tells you
Request being prepared	The requester has not posted it yet.
Item under review	Delegate is checking the item and route requirements.
More information needed	The requester must update the item details.
Waiting for a traveler	Approved travelers may offer for this route.
Traveler confirmed	The handoff plan is being prepared.
Going to the Hub	The origin handoff has not been completed yet.
Received at the Hub	The package is in documented Hub custody.
Checked and secured	Required evidence and package controls are complete.
Traveler has the package	The approved traveler accepted custody.
Traveling to destination	The item is moving with the assigned traveler.
Arrived at destination	The destination handoff is being arranged.
Ready for recipient	Follow the private instructions sent to the recipient.
Waiting for confirmation	The physical handoff is being completed.
Received and confirmed	The custody record is complete.
Paused for review	Delegate is resolving an issue before the request continues.
Request cancelled	No further handoff is expected.
Item not accepted	The item cannot proceed on this route.

What tracking never shows

Public tracking exposes no names, phone numbers, exact addresses, identity evidence, full travel details, or internal notes. A recipient’s handoff code is private to the recipient and never appears on a tracking page, in a share message, or in a link.

The trust promise, in one lineKnow what is happening. Know who has it. Know what happens next.

Waiting on something already sent?

If you are a recipient, use the private link you were sent. If you cannot find it, we can help.

Email hello@delegate.africa How handoffs work