Terms

When published, the agreement will set out, at minimum:

• The contracting entity — the legal entity you contract with, its jurisdiction, and how to contact it.
• Who does what — the obligations of requesters, travelers, Hubs, and recipients at each stage of a request.
• Item rules — how items are reviewed, restricted, or refused, and the declaration a requester makes.
• Custody and proof — what evidence is captured, who may see it, and what a completed record does and does not establish.
• Rewards, reimbursement, and fees — how amounts are agreed, when they become payable, and who bears which cost.
• Cancellation, issues, and disputes — how a request is paused, how evidence is weighed, and what remedies exist.
• Liability — what each party is and is not responsible for, stated in terms the law of the governing jurisdiction actually allows.
• Customs and authorities — each party’s obligations, and the limits of what Delegate can do.
• Account, verification, and suspension — the grounds for approval, restriction, and removal.
• Changes and notice — how the terms change and how you are told.

These are the formal limits that the rest of the site refers to rather than repeats. They are gathered here so a reader can find them in one place instead of meeting them a sentence at a time.

Customs and authorities. Delegate does not clear customs and cannot guarantee that an item will be accepted, or guarantee duty, tax, admissibility, timing, or release. The final decision belongs to the relevant airline, security, customs, health, agriculture, or other authority. Delegate cannot direct an authority or guarantee the outcome of its decision.

Timing. Delegate does not publish a universal delivery guarantee. Timing depends on a real traveler trip, item review, Hub requirements, and the recipient.

Traveler earnings. Delegate does not guarantee traveler earnings. A reward is agreed between the requester and the traveler for a specific request, and no figure published anywhere is a guaranteed amount.

The Item Guide. The guide is preparation guidance. It is not legal advice, an airline decision, a customs ruling, or a guarantee that an item will be accepted.