Prepare honestly. Never promise a border.

Some items are restricted on a route, some need a person to review them, and some are never accepted. Here is how that line is drawn — and who actually draws it.

What Delegate can do

collect structured item information;
show route preparation guidance;
request receipts or supporting documents;
create a record of the item and custody events;
warn when a category is likely to need review.

What Delegate cannot do

clear customs;
bind an authority;
promise duty, tax, admissibility, timing, or release;
advise someone to misdescribe a commercial item as personal;
make a traveler immune from liability.

The declaration you make

Before an item moves, the requester confirms it in their own name. This is the sentence, in full:

What you are confirmingThat the description, quantity, value, ownership and intended recipient are accurate, and that you have not hidden or added an undeclared item. You also acknowledge that authorities may inspect, tax, delay, refuse or seize an item. The exact wording you accept is set out in the Terms.

What a traveler must refuse

A traveler carrying for you is asked to refuse anything that breaks the record. They should never accept:

an item that does not match the app record;
a mystery sealed package;
undeclared additions;
a request to skip inspection, scanning, or payment controls;
cash or off-platform compensation;
pressure to hide, misdescribe, or abandon an item.

If an authority contacts youFollow the instructions of the authority. Do not hide, alter, abandon, or misdescribe the item. Use the corridor emergency contact and preserve every document you receive. Delegate cannot direct an authority or control the outcome.

Check your item before you commit to it.

The Item Guide explains the statuses and what each one needs.

Open the Item Guide Ask about a specific item